Consumer Consultations

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Page Number 2000135  Updated on October 20, 2022

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These consultations are only available in Japanese, but at the Gifu City Consumer Information Center and Gifu Prefectural Citizens' Consultation Center, you can discuss complaints you have with the quality of certain goods/services, etc.
You can discuss any complaints or doubts you have about anything related to products, services, etc. You can also discuss contracts, get advice about the cooling off system, etc.
You can consult for free about the way businesses handle your personal information and being in debt to multiple different entities.

Cooling off
Cooling off is a system that allows you to unconditionally cancel certain types of transactions if you do so within a certain time period, such as if you made a purchase with a salesperson that visited your home, etc.
Please contact the city or the prefecture's consultation center listed below as soon as possible.

Gifu City Consumer Information Center

(Gifu City Hall, 2F /Tel. 058-214-2666)

  • Available days and times
    Weekdays
    8:45am - 5:30pm
    *Excluding weekends, public holidays, and the New Year's period (12/29 - 1/3)
  • Those eligible
    Those living, working, or going to school in Gifu City.
  • Things to bring
    Any documents relevant to your situation, such as contracts, etc.
  • Fees Free

Gifu Prefectural Citizens' Life Consultation Center

  • Address
    5-14-53 Yabuta Minami, Gifu City
    OKB Fureai Plaza Bldg. 1, 5F
  • Tel. 058-277-1003
  • Available days and times
    • Monday - Friday
      8:30am - 5:00pm
    • Saturdays
      9:00am - 5:00pm (by phone only)
    • Excluding Sundays, public holidays, the New Year's period (12/29 - 1/3).